Telesales Representative Job Description Template
The Telesales Representative will be responsible for generating new business opportunities by contacting and developing relationships with potential customers. The Telesales Representative will play a key role in increasing income and revenue by managing and negotiating contracts, securing new orders, and maintaining good customer relationships. He or she will maintain detailed records of all sales activities including daily call reports, weekly work plans, and monthly performance reports. In addition, the Telesales Representative will resolve any customer complaints in a professional and timely manner.
Telesales Representative Job Responsibilities
- Answer incoming calls from customers and provide them with information about products and services
- Upsell products and services to customers, where appropriate
- Handle customer inquiries and resolve complaints in a professional manner
- Record customer details including personal information, contact details, and purchase history into company database
- Process orders and payments accurately and efficiently
- Follow up with customers after purchase to ensure satisfaction
Objectives
- Achieve sales targets through outbound calls
- Develop and maintain strong relationships with customers
- Provide accurate information about products and services
- Upsell additional products and services when appropriate
- Resolve customer inquiries and complaints in a professional manner
- Document all customer interactions in company CRM system
Telesales Representative Job Skills & Qualifications Needed
- A telesales representative should have excellent communication and persuasion skills in order to convince potential customers to purchase a product or service.
- They should also be able to type quickly and accurately, as they will often be inputting customer information into a computer system.
- A high school diploma is typically the minimum educational requirement for this position, although some employers may prefer candidates with some college experience.