Telecaller Job Description Template
A telecaller is responsible for making outbound calls to customers and clients on behalf of a company. They must have excellent communication skills and be able to build rapport with the people they speak to. Telecallers are often required to make sales pitches or promote products and services, so they must be persuasive and articulate. They must also be able to handle objections and deal with difficult customer queries.
Telecaller Job Responsibilities
- Answer inbound calls from customers and provide them with the information they need
- Make outbound calls to follow up with customers and collect customer feedback
- Handle customer inquiries and complaints in a professional manner
- Update customer account information in the company’s database
- Transfer callers to the appropriate department or take messages when necessary
- Identify sales opportunities and pitch products and services to customers
- Maintain a polite and professional demeanor at all times
Objectives
- To provide efficient and courteous telephone support to customers.
- To ensure that all calls are handled in a professional manner.
- To maintain a high level of customer satisfaction by providing prompt and accurate information.
- To contribute to the overall sales performance of the company by achieving individual targets set forth by the management team.
- To build strong relationships with customers through effective communication and outstanding customer service skills.
Telecaller Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Telecaller include:
- Excellent communication and interpersonal skills
- A strong customer service focus
- The ability to handle customer inquiries and complaints in a professional manner
- Patience and the ability to stay calm under pressure
- Previous experience in a call center or customer service environment is preferred but not required