Salesforce Administrator Job Description Template
The Salesforce Administrator will be responsible for managing and administering the Salesforce CRM system. They will work with the sales team to identify and implement process improvements, create and maintain user roles and profiles, customize fields, objects, record types, page layouts, etc. The Salesforce Administrator will also be responsible for creating reports and dashboards as well as training new users on the system.
Salesforce Administrator Job Responsibilities
- Work with business users to identify and document business requirements
- Design and implement Salesforce solutions to meet business requirements
- Configure Salesforce applications including custom objects, fields, record types, page layouts, validation rules, workflow rules, etc.
- Manage user permissions and access levels
- Create and maintain documentation of Salesforce configurations
- Monitor system performance and usage metrics
- Troubleshoot issues with Salesforce applications
- Provide training and support to users
Objectives
- To administer and manage Salesforce CRM system for the company.
- To ensure that the Salesforce system is up and running smoothly and efficiently at all times.
- To troubleshoot any issues that may arise with the Salesforce system, and to resolve them in a timely manner.
- To configure and customize the Salesforce system according to the company's specific needs and requirements.
- To train new users on how to use the Salesforce system, and to provide ongoing support to existing users as needed.
Salesforce Administrator Job Skills & Qualifications Needed
- Skills:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Flexible and adaptable, with the ability to adjust to changing priorities
- Proficient in using Salesforce and related applications
- Knowledge of Salesforce best practices