Engagement Manager Job Description Template
The Engagement Manager is responsible for managing customer relationships and ensuring customer satisfaction. They work closely with other departments to ensure that the customer’s needs are being met and that their expectations are being exceeded. The Engagement Manager also works to resolve any customer issues or concerns. They will develop strategies to increase customer retention and loyalty.
Engagement Manager Job Responsibilities
- Lead and oversee all aspects of client engagements from start to finish
- Build and maintain strong relationships with clients
- Understand client needs and objectives
- Develop engagement plans and timelines
- Coordinate engagement team members and resources
- Ensure quality deliverables are met within budget and timeline constraints
- Provide regular updates and reports to clients on progress and results
- Manage risks and issues throughout the engagement
- Facilitate post-engagement reviews with clients
Objectives
- To increase customer engagement and loyalty through effective communication and management of customer relationships.
- To develop and implement strategies to improve customer engagement levels across all touchpoints.
- To proactively manage customer feedback and complaints to ensure positive outcomes for both the customer and the company.
- To work closely with other departments to ensure a coordinated approach to meeting customers’ needs and expectations.
- To create regular reports on customer engagement levels and identify areas for improvement.
Engagement Manager Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Engagement Manager include:
- Bachelor’s degree or equivalent experience required
- 35 years of relevant work experience, including 2+ years in customer success, account management, project management or similar field
- Strong communication and interpersonal skills with the ability to build relationships at all levels within an organization
- Excellent organizational skills and attention to detail with the ability to manage multiple projects simultaneously in a fastpaced environment
- Proven track record of successfully managing customer expectations and delivering results against agreed upon timelines/goals