Customer Support Representative Job Description Template
The Customer Support Representative will be responsible for providing outstanding customer service to our clients. They will be the first point of contact for customers seeking assistance and will be responsible for resolving customer inquiries in a timely and efficient manner. The Customer Support Representative will also be responsible for documenting all customer interactions in our CRM system and escalating any issues that cannot be resolved to the appropriate team member.
Customer Support Representative Job Responsibilities
- Answering customer questions via phone, email, or chat
- Troubleshooting customer issues
- Providing customers with information about products and services
- Upselling customers to higher levels of service or product
- Taking customer feedback and passing it on to the relevant departments
- Escalating customer complaints to management when necessary
- Keeping detailed records of customer interactions
Objectives
- Provide prompt and courteous customer service
- Resolve customer inquiries and complaints in a professional manner
- Maintain knowledge of company products and services
- Update customer account information as necessary
- Generate sales leads for other departments when appropriate
- Document all customer interactions in company database
Customer Support Representative Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of customer support representative are: excellent communication and interpersonal skills, strong problemsolving skills, patience, and a positive attitude. Additionally, customer support representatives should have basic computer skills and be comfortable using various software programs.