Call Center Customer Service Representative Job Description Template
The Call Center Customer Service Representative is responsible for providing outstanding customer service to our clients. They will handle a high volume of inbound and outbound calls in a fast-paced environment. The Call Center Customer Service Representative will be expected to provide accurate and up-to-date information about our products and services. They will also build strong relationships with our customers by providing them with personalized attention.
Call Center Customer Service Representative Job Responsibilities
- Answering customer calls and addressing their inquiries
- Recording customer information and details of the inquiries
- Handling customer complaints in a professional manner
- Providing customers with information about company products and services
- Upselling company products and services to customers when appropriate
- Transferring calls to other departments or personnel when necessary
- Following up with customers after phone calls to ensure their satisfaction
Objectives
- To provide excellent customer service and support to customers via telephone, email, or chat
- To troubleshoot customer issues and effectively resolve problems
- To upsell additional products or services to customers when appropriate
- To maintain a high level of product knowledge to better assist customers
- To document customer interactions in company software programs
Call Center Customer Service Representative Job Skills & Qualifications Needed
- Some skills and qualifications that are needed for the role of a call center customer service representative include excellent communication skills, both written and verbal, strong interpersonal skills, the ability to multitask and stay organized, and basic computer skills. Additionally, call center customer service representatives must be able to handle difficult customer service inquiries and complaints in a professional manner.