Call Center Trainer Job Description Template
The Call Center Trainer will be responsible for designing and delivering training programs for call center staff. They will assess training needs, develop training materials and deliver presentations. The Call Center Trainer will also monitor the performance of call center staff and provide feedback.
Call Center Trainer Job Responsibilities
- Develop and deliver training programs for call center employees
- Design training materials, including manuals, guides, presentations, and exercises
- Assess call center employees' needs and identify training gaps
- Conduct trainthe-trainer sessions to ensure that call center trainers are able to effectively deliver the training programs
- Monitor the effectiveness of training programs and make necessary adjustments
- Keep abreast of latest industry trends and best practices in call center operations
Objectives
- To develop and deliver training programs for call center employees that improve performance and exceed customer expectations.
- To design training programs that are engaging and interactive, using adult learning principles.
- To create training materials, including PowerPoint presentations, workbooks, and job aids.
- To provide oneon-one coaching to call center employees as needed.
- To evaluate the effectiveness of training programs and make necessary adjustments to ensure maximum impact.
Call Center Trainer Job Skills & Qualifications Needed
- Some skills and qualifications that are needed for the role of Call Center Trainer include: excellent communication skills, both written and verbal; strong organizational skills; the ability to multitask and prioritize; and experience working in a call center environment. Additionally, it is helpful if the Call Center Trainer has a background in education or training, as this can be beneficial when designing and delivering training programs.