Client Support Specialist Job Description Template
The Client Support Specialist is responsible for providing support to clients in a friendly and efficient manner. They will be the first point of contact for clients and will be responsible for handling customer inquiries and complaints. The Client Support Specialist will work closely with other members of the support team to resolve customer issues in a timely manner. They must have excellent communication skills and be able to maintain a high level of customer satisfaction.
Client Support Specialist Job Responsibilities
- Serve as the first point of contact for clients seeking support
- Troubleshoot client issues and identify solutions
- Escalate complex issues to senior staff or appropriate departments
- Maintain detailed records of client interactions and issue resolutions
- Train new clients on using company software or products
- Follow up with clients after issue resolution to ensure satisfaction
- Proactively seek out ways to improve the customer experience
Objectives
- To provide excellent customer service and support to clients.
- To resolve customer queries and complaints in a timely and efficient manner.
- To maintain upto-date knowledge of the company's products and services, and keep abreast of industry developments.
- To develop strong working relationships with clients, and build an effective rapport with them.
- To promote the company's products and services to clients, and encourage them to use these to their full potential.
Client Support Specialist Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Client Support Specialist are:
- A minimum of two years customer service experience is required, preferably in a technical support role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and the ability to multitask.
- Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint) and comfortable learning new software applications.
- Flexible schedule with the ability to work evenings and weekends as needed.