Customer Service Coordinator Job Description Template
The Customer Service Coordinator is responsible for managing customer service inquiries and complaints. They work closely with other departments such as sales, marketing, and product development to ensure that customers are satisfied with the company's products and services. They also develop and implement customer service policies and procedures. The Customer Service Coordinator must be able to effectively communicate with customers and resolve issues in a timely manner.
Customer Service Coordinator Job Responsibilities
- Serve as the main point of contact for customers
- Handle customer inquiries and complaints
- Process customer orders
- Coordinate with other departments to ensure timely and accurate delivery of products and services
- Maintain detailed records of customer interactions
- Monitor customer satisfaction levels
Objectives
- To provide excellent customer service to all customers, and resolve any customer service issues in a timely and efficient manner.
- To develop and maintain strong relationships with customers, and provide them with the information and support they need.
- To work closely with other departments within the company to ensure that customers’ needs are being met.
- To monitor customer satisfaction levels and identify areas where improvements can be made.
- To keep upto-date with changes in products and services, and ensure that customers are kept informed of these changes.
Customer Service Coordinator Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of customer service coordinator include excellent communication skills, both written and verbal. The ability to multitask and prioritize is also essential, as is the ability to stay calm under pressure. A customer service coordinator should also have a strong attention to detail and be able to problemsolve. Additionally, some employers may require that candidates have previous experience working in customer service or a related field.