Customer Service Specialist Job Description Template
The Customer Service Specialist is responsible for providing excellent customer service to customers by responding to customer inquiries and complaints in a timely and professional manner. The Customer Service Specialist will maintain a positive, helpful, and friendly attitude at all times while interacting with customers. He/she will take ownership of customer issues and follow through to ensure that the issue is resolved to the customer's satisfaction. The Customer Service Specialist will also be responsible for documenting all customer interactions in the company's CRM system.
Customer Service Specialist Job Responsibilities
- Answering customer questions about products and services
- Taking customer orders
- Processing customer payments
- Assisting with returns and exchanges
- Resolving customer complaints
- Providing excellent customer service
Objectives
- To provide excellent customer service and support to customers.
- To resolve customer queries and complaints in a timely and efficient manner.
- To maintain positive and professional interactions with customers at all times.
- To build strong relationships with customers by providing them with personalized service.
- To upsell or crosssell products and services to customers where appropriate.
- To accurately record customer details and communications in the company’s CRM system.
- To contribute to the continuous improvement of the company’s customer service processes and procedures
Customer Service Specialist Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Customer Service Specialist are:
- Excellent communication and interpersonal skills
- A positive and proactive attitude
- Strong organizational and time management skills
- The ability to work well under pressure and meet deadlines
- Previous experience in a customer service or administrative role