Customer Service Representative Job Description Template
The Customer Service Representative will be responsible for providing exceptional customer service to customers by phone, email, and live chat. They will be required to have excellent communication skills, problem-solving skills, and the ability to multitask. The Customer Service Representative will need to be able to work independently as well as part of a team. They will also be required to maintain a high level of professionalism at all times.
Customer Service Representative Job Responsibilities
- Answering customer questions over the phone or through email
- Entering customer orders into company software
- Taking payments from customers
- Resolving customer complaints
- Upselling customers on company products and services
- Tracking customer satisfaction levels
Objectives
- To provide excellent customer service and support to customers
- To resolve customer queries and complaints in a timely and efficient manner
- To maintain a high level of product knowledge
- To upsell products and services where appropriate
- To meet targets set by the company
Customer Service Representative Job Skills & Qualifications Needed
- Some customer service representatives may need little formal education, others may need postsecondary classes or a degree. The following are examples of the skills and qualifications that customer service representatives typically possess:
- Active listening skills
- Ability to empathize with customers
- Clear communication skills
- Patience
- Problem solving skills
- Typing speed