Concierge Job Description Template
The Concierge is responsible for providing a warm welcome to guests and ensuring their comfort and satisfaction during their stay. They are the first point of contact for guests and provide them with information about the hotel, its facilities, and local attractions. The Concierge also assists guests with making restaurant reservations, booking transportation, and arranging activities. They must be able to multitask and handle a high volume of requests with efficiency and professionalism.
Concierge Job Responsibilities
- Greeting guests and providing them with assistance and information
- Answering questions about the hotel, its amenities, and the surrounding area
- Making restaurant reservations, booking transportation, and arranging other activities for guests
- Coordinating with other hotel staff to ensure that guests have a smooth and enjoyable stay
- Maintaining a clean and organized work area
Objectives
- To provide a warm and welcoming presence for guests of the hotel
- To ensure that all guests have a pleasant and enjoyable experience during their stay
- To provide concierge services such as making restaurant reservations, booking tours and tickets, and providing information about local attractions
- To maintain a high level of professionalism at all times
- To be proactive in anticipating guest needs and responding to any requests or inquiries
Concierge Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of concierge vary depending on the employer, but often include excellent customer service skills, good organizational skills, and the ability to multitask. Some concierges may also need to have a valid driver's license and knowledge of the local area.