Collector Job Description Template
A collector is responsible for working with customers to collect payments on outstanding debts. This may involve contacting customers by phone, email, or mail to discuss their account and arrange for payment. Collectors may also work with credit agencies and attorneys to resolve customer accounts.
Collector Job Responsibilities
- Maintaining contact with customers and debtors to collect payments
- Keeping accurate records of payments and outstanding debts
- Negotiating repayment plans with customers
- Handling customer inquiries and complaints
- Forwarding accounts to thirdparty collection agencies
- Reporting delinquent accounts to credit reporting agencies
Objectives
- To collect payments on outstanding debts owed to the company.
- To keep accurate records of payments made and money owed.
- To work with debtors to establish payment plans, when necessary.
- To maintain a professional and courteous demeanor when dealing with customers.
- To meet or exceed monthly collections goals set by management.
Collector Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Collector vary depending on the company and position. However, most companies require their Collectors to have at least a high school diploma or equivalent, as well as experience in customer service and/or collections. Additionally, many companies require their Collectors to be proficient in computer applications and have strong communication skills.