BDC Representative Job Description Template
The BDC Representative is responsible for handling inbound and outbound customer calls, emails, and internet leads with the goal of setting appointments for the sales team. The BDC Representative must be able to quickly build rapport with customers, understand their needs, and offer solutions that meet those needs. This position requires excellent communication skills, strong organizational skills, and a positive attitude.
BDC Representative Job Responsibilities
- Making outbound calls to customers to schedule appointments
- Receiving inbound calls from customers and answering questions
- Entering customer information into dealership database
- Following up with customers after their appointment or purchase
- Maintaining a high level of customer satisfaction
Objectives
- To increase the number of appointments set by the Business Development Center
- To improve customer satisfaction with the Business Development Center
- To reduce the number of abandoned calls to the Business Development Center
- To improve close ratios for Business Development Representatives
- To increase customer loyalty to the company
- To expand product knowledge to be able to better sell products and services
- To develop relationships with customers in order to build trust
BDC Representative Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of BDC Representative vary depending on the company. However, most companies require their representatives to have excellent communication and customer service skills. Additionally, representatives should be able to use a computer and have basic knowledge of Microsoft Office programs. Some companies may also require their representatives to have previous experience working in a call center or sales environment.