Service Clerk Job Description Template
The Service Clerk is responsible for providing administrative support to the Service Department. Duties include answering phones, scheduling appointments, preparing work orders, and maintaining customer files. The Service Clerk must be able to multitask and have excellent customer service skills.
Service Clerk Job Responsibilities
- Greet customers and provide them with assistance
- Maintain knowledge of current sales and promotions, as well as policies regarding payment and exchanges
- Operate cash register and process transactions
- Answer customer questions or refer them to appropriate personnel for assistance
- Ensure that the sales floor is clean and organized at all times
- Restock shelves as needed
Objectives
- To provide excellent customer service by greeting customers and assisting them with their inquiries
- To process customer orders promptly and accurately
- To maintain a clean and organized work area
- To contribute to a positive team environment by cooperating with co-workers and supervisors
Service Clerk Job Skills & Qualifications Needed
- The Service Clerk role requires excellent customer service skills, strong communication and organizational skills, and the ability to multitask. The ideal candidate will also have previous experience working in a fastpaced environment.