Retail Sales Associate Job Description Template
The Retail Sales Associate is responsible for providing excellent customer service and support to our retail store customers. They will be the first point of contact with our customers and will be responsible for greeting them, answering their questions, and helping them find the products they need. The Retail Sales Associate will also be responsible for processing customer transactions accurately and efficiently.
Retail Sales Associate Job Responsibilities
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Operate cash register in accordance with policies and procedures; collect payment from customers and make change as necessary
Objectives
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate the right merchandise based on customer need and preference.
- Inform customers about promotions and discounts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Ring up sales on a cash register or point of sale system.
- Bag merchandise properly.
- Balance cash drawer at the end of each shift.
Retail Sales Associate Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Retail Sales Associate vary depending on the employer, but in general, employers will look for candidates with strong customer service skills, good communication skills, and basic math skills. Many employers also prefer candidates who have some experience working in retail or sales.