Collection Associate Job Description Template
The Collection Associate is responsible for the processing of all inbound and outbound collections. This includes the management of accounts receivable, customer service, data entry, and other clerical duties as needed. The Collection Associate must be able to work independently with little supervision and maintain a high level of accuracy. They must also have excellent written and verbal communication skills in order to effectively communicate with customers and other team members.
Collection Associate Job Responsibilities
- Collecting payments from customers
- Maintaining customer payment records
- Handling customer inquiries related to collections
- Negotiating payment arrangements with customers
- Reporting delinquent accounts to credit agencies
- Taking legal action against delinquent customers, as necessary
Objectives
- To collect payments from customers in a timely and efficient manner.
- To maintain accurate records of collections and account status.
- To provide excellent customer service by responding to inquiries and resolving problems in a courteous and professional manner.
- To minimize bad debt by working with customers to develop payment plans and negotiating settlements when necessary.
- To meet or exceed established collection goals and performance standards
Collection Associate Job Skills & Qualifications Needed
- A high school diploma or GED is required.
- Prior experience in collections, customer service, or a related field is preferred but not required.
- Strong communication and negotiation skills are necessary.
- The ability to work independently and meet deadlines is essential.
- Basic computer skills are needed.