Billing Analyst Job Description Template
The Billing Analyst will be responsible for reviewing and analyzing customer invoices for accuracy, researching and resolving discrepancies, and providing support to customers regarding billing inquiries. This position will also maintain customer account information, generate reports, and reconcile accounts. The ideal candidate will have experience with accounting principles and practices, as well as excellent customer service skills.
Billing Analyst Job Responsibilities
- Analyzing invoices and financial data to ensure accuracy
- Identifying discrepancies and errors in billing documents
- Working with accounting team to resolve billing issues
- Preparing reports on billing activity and trends
- Maintaining up-to-date knowledge of company's pricing structure and changes
- Providing support to customers with billing inquiries
Objectives
- To ensure timely and accurate billing for all products and services rendered by the company.
- To develop and maintain strong relationships with customers to facilitate prompt payment of invoices.
- To research and resolve customer billing inquiries in a professional and efficient manner.
- To work closely with other departments within the company to ensure that all relevant information is captured for billing purposes.
- To continuously look for ways to improve the billing process and reduce outstanding receivables levels.
Billing Analyst Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Billing Analyst are:
- Bachelor's degree in accounting, finance, or business administration
- Minimum of three years experience in billing, invoicing, or accounts receivable/accounts payable
- Proficient in Microsoft Office applications (Excel, Word, Outlook)
- Excellent communication and customer service skills