Benefits Representative Job Description Template
The Benefits Representative is responsible for providing excellent customer service to employees and retirees regarding their benefits. They will answer questions and resolve problems related to health insurance, dental insurance, life insurance, disability, 401k, pension and other employee benefits. The Benefits Representative will keep detailed records of employee interactions and maintain knowledge of all benefit programs.
Benefits Representative Job Responsibilities
- Review and process employee benefit requests
- Maintain employee benefits records
- Provide information to employees regarding their benefits
- Coordinate with insurance companies to resolve issues with coverage
- Update employees on changes to their benefits packages
- Assist with the open enrollment process
Objectives
- To provide efficient and accurate benefits administration for company employees.
- To ensure compliance with all government regulations regarding employee benefits.
- To develop and maintain strong relationships with insurance carriers and other vendors to ensure the best possible benefit options for employees.
- To educate employees on their benefit options and help them make the best choices for their individual needs.
- To advocate on behalf of employees when issues or problems arise with their benefits.
Benefits Representative Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Benefits Representative vary depending on the employer. However, most employers will require at least a high school diploma or equivalent, excellent communication and customer service skills, and basic computer proficiency. Additionally, some employers may prefer candidates with prior experience working in human resources or benefits administration.