Service Coordinator Job Description Template
The Service Coordinator is responsible for providing administrative support to the service team. This includes scheduling appointments, managing customer inquiries, preparing reports, and coordinating team meetings. The Service Coordinator will also work closely with other departments within the company to ensure that service requests are completed in a timely manner.
Service Coordinator Job Responsibilities
- Scheduling and dispatching service technicians
- Receiving and responding to customer service requests
- Tracking service technician productivity and metrics
- Maintaining customer satisfaction ratings
- Coordinating with other departments to resolve customer issues
- Preparing reports on department performance
Objectives
- To provide an efficient and effective coordination service for the organization, ensuring that all services are delivered in a timely and professional manner.
- To liaise with internal and external stakeholders to ensure that all services are coordinated effectively and meet the needs of the organization.
- To develop and maintain strong working relationships with service providers to ensure that all services are delivered to a high standard.
- To monitor service delivery standards and performance levels, taking corrective action where necessary to ensure that all services meet the required standards.
- To produce regular reports on service coordination activities, highlighting any areas of concern or improvement.
- To keep up to date with developments in the field of service coordination, sharing best practice with colleagues as appropriate
Service Coordinator Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Service Coordinator include excellent communication and customer service skills, strong organizational skills, and the ability to multitask. Additionally, Service Coordinators should have a working knowledge of Microsoft Office programs and experience with scheduling software.