Personal Banker Job Description Template
The Personal Banker is responsible for providing high quality customer service to clients by processing transactions accurately and efficiently, maintaining proper cash drawer limits and ensuring compliance with bank policies and procedures. They proactively identify sales opportunities in order to build new relationships and expand existing ones. The Personal Banker must maintain a thorough knowledge of products and services in order to make recommendations that benefit the client. They also open new accounts, provide account maintenance, resolve customer complaints/issues and refer customers to other areas of the bank as needed.
Personal Banker Job Responsibilities
- Open new customer accounts
- Process customer transactions
- Answer customer questions
- Refer customers to other bank services
- Cross sell bank products
- Maintain customer relationships
Objectives
- To provide excellent customer service and build strong relationships with clients in order to maximize retention and satisfaction.
- To increase the bank's profitability by identifying sales opportunities and crossselling products and services.
- To proactively identify ways to improve the efficiency of operations and contribute to process improvements.
- To ensure compliance with banking regulations and internal policies and procedures.
- To maintain a high level of professional competence and knowledge of the banking industry through continuous learning.
Personal Banker Job Skills & Qualifications Needed
- In order to be a personal banker, one must have excellent customer service skills, strong communication and interpersonal skills, and the ability to build rapport with clients. They must also be able to work independently and have good time management skills. Additionally, personal bankers should have basic math skills and knowledge of banking products and services. Some banks may require personal bankers to have a college degree, although this is not always necessary.