Teller Job Description Template
The Teller is responsible for providing excellent customer service while accurately processing customer transactions. The Teller will maintain a high level of accuracy and compliance with all policies and procedures. They will also be responsible for referring customers to the proper channels for products and services. The ideal candidate must have previous teller experience, strong communication skills, and be able to work in a fast-paced environment.
Teller Job Responsibilities
- Greet customers and provide them with prompt, professional service.
- Perform various financial transactions including deposits, withdrawals, transfers, and check cashing.
- Maintain an accurate cash drawer at all times.
- Ensure compliance with all bank policies and regulations.
- Provide excellent customer service by anticipating customer needs and responding to questions in a friendly manner.
- Cross sell bank products and services when appropriate.
Objectives
- To provide excellent customer service by accurately and efficiently processing transactions.
- To maintain a high level of accuracy in all transactions.
- To crosssell bank products and services to customers.
- To resolve customer inquiries and complaints in a professional manner.
- To refer customers to the appropriate bank personnel for assistance with more complex issues.
- To maintain confidentiality of customer information at all times.
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Teller Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of teller include excellent customer service skills, good math skills, and the ability to handle cash.