Bilingual Customer Service Representative Job Description Template
The Bilingual Customer Service Representative will provide support to customers in both English and Spanish. They will be responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services. The Bilingual Customer Service Representative must be able to effectively communicate with customers in both languages and have a strong understanding of both cultures.
Bilingual Customer Service Representative Job Responsibilities
- Answer inbound customer calls in English and Spanish
- Provide excellent customer service
- Resolve customer issues and concerns
- Assist customers with product questions
- Upsell products and services when appropriate
- Record customer information and details of inquiries, complaints, or comments, as well as actions taken
- Follow up with customers to ensure their satisfaction
Objectives
- To provide excellent customer service to Spanish-speaking customers
- To resolve customer inquiries and complaints in a professional and efficient manner
- To maintain a high level of product knowledge
- To upsell products and services when appropriate
- To cross sell products and services to other departments
- To take accurate messages and relay them to the appropriate parties
- To schedule appointments and follow up with customers as needed
Bilingual Customer Service Representative Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Bilingual Customer Service Representative are:
- Fluency in both English and Spanish
- Excellent communication skills
- Good customer service skills
- Patience and ability to handle difficult customers
- Basic computer skills