Collections Officer Job Description Template
The Collections Officer is responsible for the efficient and effective management of debtors in accordance with company policy. This includes but is not limited to, establishing contact with debtors, negotiating repayment plans, issuing default notices and referring matters for legal action where appropriate. The Collections Officer will also be required to maintain accurate records of all correspondence and payments.
Collections Officer Job Responsibilities
- The Collections Officer is responsible for ensuring that all debts owed to the company are collected in a timely and efficient manner.
- The Collections Officer will work closely with the Sales and Accounts Receivable departments to ensure that all customers with outstanding balances are contacted and reminded of their debt.
- The Collections Officer will maintain accurate records of all customer contact, payments received, and outstanding balances.
- The Collections Officer will report any changes in customer payment status to the Credit Manager or Director of Finance.
- The Collections Officer may be required to take legal action against customers who have failed to make payment on their debt after multiple attempts at contact have been made.
Objectives
- To work as a Collections Officer in a company where I can use my skills in customer service, data entry, and collections to help the company meet its financial goals.
- To provide excellent customer service to customers who are behind on their payments in order to help them catch up and avoid defaulting on their loans.
- To accurately enter customer data into the company’s database so that collections efforts are wellorganized and effective.
- To work with customers to develop payment plans that fit their budgets and schedules, and to collect payments according to those plans.
- To keep up with industry changes and updates related to collections so that I can best serve the company and its customers.
Collections Officer Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Collections Officer include:
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Good organizational skills and attention to detail
- Previous experience in a collections or customer service environment