Collection Agent Job Description Template
A Collection Agent is responsible for contacting customers who have outstanding debts and collecting payments. This may involve calling customers, sending letters and emails, or arranging payment plans. The Collection Agent must be able to remain calm and professional when dealing with difficult customers, and must have excellent negotiation skills. They will also keep records of all customer interactions and update the debtors file accordingly.
Collection Agent Job Responsibilities
- Make outbound collection calls to customers in order to collect payments on past due accounts
- Keep updated records of customer account status and payment history
- Negotiate payment plans with customers as needed
- Update account information in company database
- Follow up with customers after payments are made to ensure that account is current
- Escalate cases to supervisor as needed
Objectives
- To work as a collection agent in a company that offers opportunities for career growth.
- To use my interpersonal skills to build relationships with customers and collect payments owed.
- To work in a team environment to contribute to the overall success of the collections department.
- To utilize my previous experience in customer service and collections to successfully resolve customer account issues.
Collection Agent Job Skills & Qualifications Needed
- High school diploma or equivalent
- Some college preferred
- 23 years of experience in a collections or customer service environment
- Basic math skills
- Working knowledge of Microsoft Office, including Excel and Word
- Type 3040 words per minute