Bank Teller Job Description Template
The Bank Teller is responsible for providing excellent customer service to bank customers. The Bank Teller will perform various teller duties such as processing deposits and withdrawals, cashing checks, and assisting with other banking needs. The Bank Teller must be able to maintain a high level of accuracy when completing transactions. The Bank Teller will also be responsible for maintaining a clean and organized workstation.
Bank Teller Job Responsibilities
- Greet customers and provide them with prompt, professional service
- Perform various financial transactions including deposits, withdrawals, transfers, and check cashing
- Ensure proper identification is provided for all transactions
- Maintain an up-to-date knowledge of bank products and services in order to better serve customers
- Resolve customer inquiries and complaints in a courteous and efficient manner
- Follow all bank policies and procedures
Objectives
- To provide excellent customer service to bank customers
- To process transactions accurately and efficiently
- To maintain a high level of professionalism at all times
- To upsell bank products and services when appropriate
- To cross sell other products and services offered by the bank
- To resolve customer inquiries and complaints in a timely and professional manner
- To comply with all bank policies and procedures
Bank Teller Job Skills & Qualifications Needed
- High school diploma or equivalent
- Cash handling experience
- Strong customer service skills
- Basic math and computer skills