Travel Agent Job Description Template
The Travel Agent is responsible for providing customer service and support to clients while booking travel arrangements. This includes researching destinations, making recommendations, booking flights, hotels, cars, and other transportation. The Travel Agent must be able to handle customer inquiries and complaints in a professional manner. They must also stay up-to-date on industry changes and news.
Travel Agent Job Responsibilities
- Greet customers and provide them with information about various travel destinations
- Answer customer questions about travel options, such as flights, hotels, and rental cars
- Help customers select the best travel option based on their budget and needs
- Book flights, hotels, and rental cars for customers
- Keep track of customer travel itineraries and make changes as needed
- Provide customer support before, during, and after their trip
- Stay upto-date on the latest travel news and deals
Objectives
- To sell transportation, lodging, and admission to events to customers
- To plan itineraries and make travel arrangements for clients
- To keep abreast of new products and services in the travel industry
- To develop relationships with suppliers in order to get the best deals for clients
- To provide excellent customer service at all times
Travel Agent Job Skills & Qualifications Needed
- A high school diploma or equivalent is typically required for a person to work as a travel agent.
- Many travel agencies require their agents to have a valid passport.
- Some agencies may require their agents to complete a training program before being hired.