Reservation Agent Job Description Template
The Reservation Agent is responsible for handling customer inquiries regarding hotel reservations. They must be able to provide information about room availability, rates, and amenities. The Reservation Agent will take customer information and input it into the reservation system. They must be able to handle multiple phone lines and provide excellent customer service.
Reservation Agent Job Responsibilities
- Answer incoming calls and provide information about the company's reservation services
- Book reservations for customers based on their needs
- Upsell additional products and services to customers
- Process payments for customers' reservations
- Handle customer inquiries and complaints in a professional manner
- Keep upto-date on changes to the reservation system and policies
- Follow all company guidelines and procedures
Objectives
- To provide excellent customer service while making reservations for guests.
- To upsell guest rooms and amenities whenever possible.
- To accurately input reservation information into the system.
- To follow up with guests to ensure their satisfaction with their stay.
Reservation Agent Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Reservation Agent vary depending on the company. However, most companies require agents to have excellent customer service skills, strong communication skills, and basic computer skills. Many companies also prefer candidates with previous experience working in a call center or reservations department.