Mobile Collector Job Description Template
The Mobile Collector is responsible for the collection of all types of mobile devices from customers. They will ensure that all devices are properly deactivated and wiped of all data in accordance with company policy. The Mobile Collector will then package the devices for shipment to the appropriate recycling center. This position requires excellent customer service skills as well as the ability to lift up to 50 pounds.
Mobile Collector Job Responsibilities
- Collects payments for mobile services
- Maintains records of collections and account status
- Provides customer service regarding collection issues, process changes, and payment options
- Resolves customer inquiries and complaints in a professional manner
- Works with customers to set up payment plans as needed
- Follows up with customers who have missed payments
- Prepares reports on account status and collection activity
Objectives
- To provide quality customer service while collecting payments on outstanding accounts.
- To work independently and efficiently to meet collection goals.
- To maintain a high level of professionalism and ethical conduct at all times.
- To maintain accurate records of account activity and collectible payments.
- To keep abreast of updates and changes in company policies and procedures related to collections.
Mobile Collector Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Mobile Collector are a high school diploma or equivalent, strong customer service skills, basic math skills, and the ability to lift up to 50 pounds.