Hotel Front Desk Job Description template
The job of a Hotel Front Desk Agent is to act as a first point of contact for guests and to provide information about hotel amenities, services, and facilities. The agent also greets arriving guests and handles their check-in and check-out process.
The hotel front desk job description may vary depending on the employer, but typically includes greeting guests, checking them in and out of their rooms, and answering any questions they may have about the hotel or its amenities. Other duties may include handling guest complaints, making restaurant and transportation reservations, and taking messages.
Hotel Front Desk Responsibilities
- Oversee front desk operations and document all guests’ requests, complaints, and incidents
- Maintain lobby and reception areas in a clean, orderly, and attractive condition
- Answer guest questions and resolve problems
- Provide information and assistance to the general public, local and out of town guests, employees, and visitors
- AND OTHER DUTIES THAT MAY ARISE FROM TIME TO TIME
Objectives
- Handles all front office responsibilities, including front desk, checkin, reservations, reservations, and reservations
- Handles all guests, answering basic questions and directing to appropriate staff member
- Keeps all rooms clean and in proper shape for guests
- Takes reservations over the phone, in person, and online
- Opens and closes office each day
Hotel Front Desk Skills Needed
- Proven experience in a Front Desk role
- Knowledge of hotel operations
- Proven ability to assess customers’ needs and resolve problems