Counter Attendant Job Description Template
A Counter Attendant is responsible for providing excellent customer service to guests at a food establishment. They take orders and serve food and drinks. They also keep the counter area clean and organized.
Counter Attendant Job Responsibilities
- Greeting customers as they enter the establishment
- Answering customer questions about menu items and pricing
- Taking orders from customers and inputting them into the point-of-sale system
- Collecting payment from customers and providing change as necessary
- Preparing food items ordered by customers, such as sandwiches, salads, and drinks
- Wrapping or packaging prepared food items for easy transport
- Maintaining cleanliness in the dining area and counter area
Objectives
- To provide fast, friendly, and accurate service to customers.
- To keep the counter area clean and organized.
- To stock counter with napkins, utensils, condiments, and other supplies.
- To prepare food items according to customer orders.
- To answer customer questions about menu items and prices.
- To process payments and issue receipts.
Counter Attendant Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Counter Attendant include excellent customer service skills, the ability to stay calm under pressure, and basic math skills. Additionally, Counter Attendants must be able to stand for long periods of time and lift heavy objects.