Steward Interview Questions

Steward Interview Questions

• What experience do you have working in customer service?
• What are some of the most challenging situations you have faced while working in customer service?
• How do you stay calm and professional when dealing with difficult customers?
• What is your experience dealing with conflict resolution?
• Tell me about a time when you had to go above and beyond for a customer or guest.
• Tell me about a time when you had to deal with a difficult situation involving multiple stakeholders.
• Tell me about a time when you had to make a quick decision under pressure.
• Describe a time when you had to deal with an irate or upset customer or guest.
• What are some of the strategies you use for diffusing tense situations?
• Have you ever encountered any challenges while working with coworkers or team members? If so, how did you handle it?