Reservation Agent Interview Questions

Reservation Agent Interview Questions

• What prior experience do you have working in customer service?
• What are some of the challenges you have faced while working in customer service?
• Why do you want to work as a reservation agent?
• What do you think are the key skills necessary for success in this role?
• How would you deal with an irate customer on the phone?
• Can you give me an example of a time when you had to upsell a product or service?
• Have you ever encountered a situation where you were not able to resolve a customer issue? If so, how did you handle it?
• What computer systems are you familiar with using?