Insurance Customer Service Representative Interview Questions

Insurance Customer Service Representative Interview Questions

• What are the main duties of an Insurance Customer Service Representative?
• How would you deal with a customer who is angry or upset?
• What are some common insurance terms and policies that customers might inquire about?
• How would you explain coverage or denial of coverage to a customer?
• What is the process for filing a claim?
• What information do you need from a customer in order to provide them with a quote?
• Are there any additional services or products that customers can purchase from the company?
• How do renewals work?
• What are some tips for providing excellent customer service?