What experience do you have in customer relationship management?
What methods do you use to build and maintain positive relationships with customers?
How do you handle difficult customer situations? Give an example of a difficult customer situation that you handled successfully.
How do you deal with customer complaints? Give an example of a complaint that you resolved effectively.
What do you feel is the most important aspect of excellent customer service?
How would you describe your communication style?
Why are strong communication skills important for a Customer Relationship Manager?
Can you give me an example of a time when you had to manage multiple demands from different customers at the same time? How did you prioritize and handle this situation?
Can you think of a creative solution that you implemented in order to improve the level of customer satisfaction with your company/organization?
