Client Support Specialist Interview Questions

Client Support Specialist Interview Questions

• What experience do you have working with clients?
• What kind of personality do you think is best suited for this job?
• Why do you think you would be good at this job?
• What do you know about our company and our products/services?
• Have you ever dealt with a difficult or upset customer before? If so, how did you handle the situation?
• What computer software programs are you familiar with?
• How would you deal with a situation where a client is unsatisfied with our product or service?
• Have you ever had to upsell a product or service to a client? How did it go?
• What do you think is the most important trait for someone in customer support?