Veterinary Receptionist Job Description Template
The Veterinary Receptionist is responsible for providing exceptional customer service to clients of the veterinary practice. They are the first point of contact for clients, and must be able to handle all inquiries and requests in a professional and friendly manner. The Veterinary Receptionist will also be responsible for scheduling appointments, managing client records, handling incoming calls, and other administrative tasks as needed.
Veterinary Receptionist Job Responsibilities
- Answering phone calls and scheduling appointments
- Greeting clients and their pets
- Checking clients in and out
- Collecting payments
- Managing medical records
- Ordering supplies
- Cleaning the reception area
Objectives
- Greet clients and their pets in a warm and friendly manner
- Schedule appointments and manage the clinic's appointment book
- Answer phones, take messages, and direct calls appropriately
- Handle client questions and concerns in a professional and courteous manner
- Input client information into the clinic's database
- Prepare invoices and process payments
- Maintain cleanliness in the reception area
Veterinary Receptionist Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Veterinary Receptionist include excellent customer service skills, strong communication skills, basic math skills, and the ability to multitask. Additionally, Veterinary Receptionists should be comfortable using computers and have basic typing skills.