Technical Service Manager Job Description Template
The Technical Service Manager is responsible for managing a team of technical service representatives. The manager will be responsible for ensuring that the team provides excellent customer service, meets deadlines, and resolves customer issues. The manager will also be responsible for training new team members and developing service plans. In addition, the Technical Service Manager will work closely with other departments to ensure that all customer needs are met.
Technical Service Manager Job Responsibilities
- Providing technical support and advice to customers
- Managing a team of technical support staff
- Ensuring timely resolution of customer issues
- Escalating customer issues as necessary
- Monitoring customer satisfaction levels
- Identifying training needs for technical support staff
- Developing and implementing technical support policies and procedures
- Keeping up to date with developments in technology
Objectives
- To manage and oversee the technical service department in order to ensure that all customer inquiries and requests are addressed in a timely and efficient manner.
- To develop and implement strategies for improving the technical service department’s overall performance.
- To monitor staff performance and identify areas for improvement or training needs.
- To maintain upto-date knowledge of the latest industry developments and trends in order to provide direction to staff members accordingly.
- To liaise with other departments within the company in order to ensure smooth communication and coordination of activities.
Technical Service Manager Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Technical Service Manager vary depending on the company and industry. However, most employers require candidates to have at least a bachelor's degree in engineering or a related field, as well as several years of experience working in technical customer service or a similar role. Additionally, strong project management, leadership, and communication skills are essential for this position.