Service Engineer Job Description Template
The Service Engineer is responsible for the installation, maintenance and repair of a wide range of machinery and equipment. They will provide support to customers by phone, email and in person when required. They will liaise with other departments within the company to ensure that all work is completed to a high standard and within agreed timescales. The role requires excellent customer service skills as well as experience in mechanical engineering.
Service Engineer Job Responsibilities
- Provide technical support for customers using the company's products or services.
- Investigate and diagnose customer issues, then recommend solutions.
- Keep abreast of new product features and updates, as well as industry trends.
- Train customers on how to use the company's products or services.
- Write technical documentation such as manuals, user guides, or FAQs.
- Serve as a liaison between customers and other departments within the company, such as sales or customer service.
Objectives
- To provide engineering and technical support for the service department.
- To ensure that all service engineers are properly trained and have the necessary skills to perform their duties.
- To develop and implement service procedures and standards.
- To monitor and improve the quality of service provided by the department.
- To liaise with other departments within the company to ensure smooth operation of the service department.
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Service Engineer Job Skills & Qualifications Needed
- The Service Engineer role requires excellent customer service skills as well as the ability to troubleshoot and repair technical problems. A bachelor's degree in engineering or a related field is typically required, and experience in the customer service or engineering field is preferred.