Order Clerk Job Description Template
The Order Clerk is responsible for handling customer orders and requests in a prompt and professional manner. Duties include entering orders into the computer system, responding to customer inquiries via phone and email, updating order status information, preparing packing slips and invoices, and coordinating with other departments to ensure timely order fulfillment. The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to work independently.
Order Clerk Job Responsibilities
- Answer customer questions about products, prices, availability, and order status
- Process customer orders via phone, email, or other methods
- Enter customers' orders into computer system
- Verify accuracy of customers' orders
- Pull items from inventory to fill customers' orders
- Pack and ship items to customers
- Update customers on expected arrival date of their orders
- Contact suppliers as needed to expedite or adjust orders
Objectives
- To process orders from customers and ensure that they are filled correctly and in a timely manner
- To communicate with customers, sales staff, and other departments within the company to resolve any issues with orders
- To maintain accurate records of orders and customer information
- To provide administrative support to the sales department as needed
Order Clerk Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Order Clerk are:
- Good communication skills
- Organizational skills
- Detail oriented
- Computer literacy