NOC Technician Job Description Template
The NOC Technician is responsible for monitoring the network and responding to any issues that may arise. They work closely with the network engineer to ensure that the network is running smoothly. They also provide support to users who are having problems with their connection.
NOC Technician Job Responsibilities
- Monitoring network activity and performance
- Detecting and diagnosing network problems
- Troubleshooting network issues
- Configuring and managing network equipment
- Maintaining documentation of network infrastructure
- Installing software and updates on network devices
- Assisting with the planning and implementation of new networks
Objectives
- To install, configure, and maintain network equipment in order to ensure optimal network performance.
- To monitor network activity and identify potential issues in order to prevent or resolve problems.
- To troubleshoot networking issues and provide technical support to users as needed.
- To administer network security measures in order to protect data and resources from unauthorized access or theft.
- To develop and implement policies and procedures for managing the network infrastructure.
NOC Technician Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of NOC Technician include:
- A bachelor's degree in computer science, engineering, or a related field.
- Experience working in a network operations center or similar environment.
- Strong knowledge of networking concepts and technologies.
- Excellent troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.