Network Support Technician Job Description Template
The Network Support Technician is responsible for providing technical assistance and support related to computer networks and network hardware. They are also responsible for diagnosing and resolving network problems, as well as troubleshooting network hardware and software. Furthermore, they may also be responsible for setting up new user accounts, configuring network printers, and providing training to new users on the use of the network.
Network Support Technician Job Responsibilities
- Installing and configuring computer networks and associated hardware and software.
- Monitoring network performance to identify and resolve issues.
- Troubleshooting network problems and outages.
- Working with vendors to resolve technical issues.
- Training users on new network technologies and procedures.
- researching new networking technologies and implementing them as needed
Objectives
- To install, configure, and maintain networking equipment and systems.
- To troubleshoot network problems and identify their root cause.
- To perform regular maintenance on networking equipment and systems.
- To provide technical support to users of the network.
- To work with other IT staff to ensure the smooth operation of the network.
Network Support Technician Job Skills & Qualifications Needed
- A network support technician typically needs a bachelor's degree in computer science, information technology, or a related field. They should also have experience working with networking hardware and software, as well as troubleshooting network problems. Additionally, they should be able to communicate effectively with users and other technicians.