IT Support Analyst Job Description Template
The IT Support Analyst will be responsible for providing first line support to users of the company's computer systems. This will include diagnosing and resolving hardware and software problems, as well as assisting with the setup of new equipment. The IT Support Analyst will also be required to maintain accurate records of all incidents reported to the Help Desk. When necessary, the IT Support Analyst will escalate issues to second line support staff or other members of the IT team.
IT Support Analyst Job Responsibilities
- Providing firstline technical support for computer systems and software;
- Answering queries from users via phone, email and in person;
- Diagnosing and resolving hardware and software problems;
- Setting up new user accounts and profiles;
- Managing system security, including antivirus protection;
- Monitoring system performance and ensuring optimal operation;
- Backup and recovery of data as required;
- Updating documentation of systems configuration and procedures;
- Liaising with thirdparty suppliers as required
Objectives
- Provide IT support to employees for hardware, software, and networking issues
- Troubleshoot IT problems and provide solutions
- Install and configure new software and hardware
- Maintain and update company website
- Train employees on how to use new software and hardware
IT Support Analyst Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of IT Support Analyst include excellent analytical and problemsolving abilities, as well as experience in customer service and technical support. Additionally, IT Support Analysts should have strong written and verbal communication skills, and be able to work independently or as part of a team.