Head of Operations Job Description Template
The Head of Operations is responsible for the overall performance of the company's operations. This includes ensuring that all operational processes are efficient and effective, as well as overseeing the day-to-day running of the business. The Head of Operations also works closely with other senior managers to ensure that all departments are coordinated and working towards common goals.
Head of Operations Job Responsibilities
- Oversee the daily operations of the company and ensure they are running smoothly and efficiently
- Plan and implement strategies to improve operational efficiency and effectiveness
- Monitor KPIs and other performance indicators to assess operational performance and identify areas for improvement
- Develop and oversee implementation of policies, procedures, and systems related to company operations
- Manage budgets for all operational activities, ensuring efficient use of resources
- Lead a team of managers responsible for different aspects of operations, such as production, logistics, customer service, etc.
- Liaise with other departments within the company to ensure smooth communication and coordination of activities
- Keep abreast of industry trends and developments to identify opportunities or potential risks for the company
Objectives
- To oversee and manage all aspects of the organization's operations, ensuring smooth and efficient running of all departments and processes.
- To develop and implement operational plans and strategies in line with the organization's business goals and objectives.
- To manage and monitor the performance of all operational staff, ensuring that they are meeting targets and KPIs.
- To ensure that all operational procedures are followed correctly and efficiently, minimizing risks to the organization.
- To liaise with other senior managers to ensure that overall business goals are being met by the operations function.
Head of Operations Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Head of Operations vary depending on the company and industry. However, most companies will require their Head of Operations to have at least a bachelor's degree in business or a related field. Additionally, many companies prefer candidates who have experience working in operations management or a related field. Strong leadership, communication, and organizational skills are also important for this role.