Front Office Manager Job Description Template
The Front Office Manager is responsible for the overall operation of the front office, including supervision of all guest service employees. They ensure that all guests receive prompt, professional and courteous service at all times. The Front Office Manager also resolves any guest complaints in a timely and efficient manner. Other duties include maintaining accurate records of room availability and reservations, overseeing the daily cash deposits and monitoring credit card transactions.
Front Office Manager Job Responsibilities
- Greeting customers and guests
- Answering phones and directing calls
- Scheduling appointments and managing calendars
- Making travel arrangements
- Preparing reports and presentations
- Maintaining office supplies and equipment
- Supervising office staff
Objectives
- To ensure that all front office operations are running smoothly and efficiently
- To oversee the training and development of front office staff
- To monitor guest satisfaction levels and take action to improve service where necessary
- To resolve any complaints or problems that guests may have
- To maintain high standards of cleanliness and presentation in the front office area
- To liaise with other departments as necessary to ensure the smooth running of the hotel
Front Office Manager Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Front Office Manager vary depending on the company and the size of the hotel. However, most Front Office Managers will need at least a high school diploma or equivalent, as well as several years of experience working in a hotel or customer service environment. Additionally, strong communication, interpersonal, and organizational skills are essential for this position.