Field Service Representative Job Description Template
The Field Service Representative is responsible for providing on-site service and customer support at our clients' locations. They diagnose and troubleshoot problems with our products, and work with the customer to resolve them in a timely manner. The Field Service Representative must be able to effectively communicate with customers, as well as have strong technical skills. They must also be able to work independently and manage their time wisely.
Field Service Representative Job Responsibilities
- Provide onsite support to customers
- Diagnose and troubleshoot technical issues
- Repair or replace defective parts
- Perform routine maintenance and calibration tasks
- Provide training and support to customers on proper usage of equipment
- Generate service reports detailing all work performed
Objectives
- To provide excellent customer service to clients in the field
- To ensure that all assigned tasks are completed in a timely and efficient manner
- To develop strong relationships with clients in order to better understand their needs
- To maintain accurate records of all work performed in the field
- To identify opportunities for process improvements and make recommendations to management
Field Service Representative Job Skills & Qualifications Needed
- Field service representatives typically need at least a high school diploma, although some jobs may require postsecondary education, such as an associate degree. They must have strong customer service skills and be able to communicate effectively with customers. They also need basic computer skills and knowledge of common software applications.