Field Engineer Job Description Template
The Field Engineer will be responsible for providing on-site technical support and engineering services to our customers. They will troubleshoot and resolve complex technical issues, as well as provide training and guidance to customers on using our products. In addition, the Field Engineer will work closely with our sales team to identify customer needs and recommend solutions.
Field Engineer Job Responsibilities
- Assist in the installation, configuration, and maintenance of computer hardware and software systems
- Plan and implement network security measures to protect data from unauthorized access
- Configure firewalls, routers, and switches to maximize network efficiency and security
- Monitor network activity to identify potential issues and recommend solutions
- Perform regular system backups and ensure data recovery procedures are in place
- Respond to user inquiries regarding computer software or hardware operation to resolve problems
- Train users on new system features and functionality
Objectives
- To install, maintain and repair equipment and systems in assigned territory
- To ensure proper functioning of all equipment and systems in assigned territory
- To provide technical support to customers in assigned territory
- To troubleshoot and resolve issues with equipment and systems in assigned territory
- To liaise with other departments/teams as required to resolve issues in assigned territory
Field Engineer Job Skills & Qualifications Needed
- A field engineer is a professional who provides engineering services in the field, typically involving construction or maintenance.
- A field engineer should have a strong understanding of engineering principles and practices. He or she should also be able to effectively communicate with other members of a project team, including architects, planners, and construction workers.
- In addition to technical skills, a successful field engineer must also be able to manage people and resources. He or she should be organized and detail oriented, with the ability to work under pressure and meet deadlines.