Desktop Support Technician Job Description Template
The Desktop Support Technician will be responsible for providing support to users of desktop computers and associated peripherals. This will include installing, configuring and troubleshooting hardware and software issues. The role will also involve maintaining inventory of all equipment and software, as well as keeping up to date with latest technology trends. Good customer service skills are essential in this role, as is the ability to work independently with little supervision.
Desktop Support Technician Job Responsibilities
- Provide technical assistance and support for computer systems and software.
- Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.
- Install, modify and repair computer hardware and software.
- Train users to use new or modified equipment and software programs.
- Read technical manuals, confer with users and conduct research to solve problems as they arise.
- May also refer major hardware or software problems to vendors or technicians for further resolution
Objectives
- To provide technical support for computer systems and users.
- To install, configure and troubleshoot computer hardware and software.
- To maintain network infrastructure and ensure its proper functioning.
- To resolve technical issues arising out of computer usage.
- To protect user data and system security by implementing various measures.
Desktop Support Technician Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Desktop Support Technician vary depending on the employer. However, most employers require candidates to have at least a high school diploma or equivalent, as well as some experience working in a customer service or technical support role. In addition, employers often prefer candidates who have completed some formal training in computer hardware and software applications.