Technical Support Engineer Interview Questions

Technical Support Engineer Interview Questions

• What technical support experience do you have?
• What systems are you familiar with?
• How would you handle a situation where a customer is angry and shouting?
• What do you think is the most important skill for a technical support engineer?
• What do you think makes a successful technical support interaction?
• How do you stay upto-date with new technology?
• What do you think is the best way to resolve a technical issue?
• What do you think is the biggest challenge in providing technical support?