Technical Support Analyst Interview Questions

Technical Support Analyst Interview Questions

• What technical support experience do you have?
• What systems are you familiar with?
• How would you diagnose and troubleshoot a technical issue?
• What is your approach to customer service?
• How do you handle difficult customer situations?
• What steps do you take to resolve a ticket?
• How do you prioritize multiple tickets?
• Have you ever encountered a situation where you were not able to resolve a ticket? If so, how did you handle it?